Shipping policy

Shipping Destinations

We currently ship worldwide.
If your country is not available at checkout, please contact us for assistance.

Processing Time

• Orders are usually processed within 1-2 business days after payment is received.

• Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

• Estimated delivery time is between 3 to 7 business days after dispatch, depending on your location.

• Delivery times are estimates and may vary due to external factors such as weather conditions, customs processing, or courier delays.

Shipping Costs

• Shipping costs, if applicable, will be calculated and displayed at checkout.

• Occasionally, we may offer free shipping promotions — these will be clearly indicated on the website.

Tracking Your Order

• Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Issues

• Gaia Grove is not responsible for delays caused by courier services or customs authorities.

• If your package appears to be lost or significantly delayed, please contact us, and we will assist you in tracking it down.

Incorrect Addresses

• Please ensure that your shipping address is accurate before placing your order.

• We cannot be held responsible for orders shipped to incorrectly provided addresses.

Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery with photos of the package and its contents. We will do our best to resolve the situation.